# RIDE X HUB — LLM / AI Full Context

Last updated: 2026-01-13

This file is intended to help LLMs/chatbots accurately answer questions about RIDE X HUB using public website information.

## Business summary
RIDE X HUB provides scooter and motorbike rentals AND private chauffeur tours in Sri Lanka.

- Website: https://ridexhub.com/
- Service area: Matara (Madiha) base with South Coast coverage (Weligama, Mirissa, SK Town, Dickwella, Hirikatiya) + island-wide private tours
- Contact: WhatsApp/Phone +94 70 761 5516
- Email: hello@ridexhub.com
- Address: No 4, Paramulla Road, Matara, Southern Province, Sri Lanka (81000)
- Hours: 09:00–20:00 daily

## Services offered
1. **Scooter & Motorbike Rentals**: Daily and long-term rentals for the South Coast area
2. **Private Chauffeur Tours**: Custom itineraries across Sri Lanka with experienced drivers, modern vehicles (SUVs, sedans), all-inclusive packages
   - Popular packages: South Coast Explorer (3-5 days, from $280), Hill Country Adventure (4-6 days, from $350), Cultural Triangle (5-7 days, from $420)
   - Features: AC, WiFi, full insurance, professional drivers with 20+ years experience
   - All-inclusive pricing covers: vehicle, fuel, driver accommodation & meals, tolls, parking

## Booking (how it works)
- Primary booking method: WhatsApp using the “Chat & Book” link on the homepage.
- Typical info requested: dates, pickup/return location, rider details, and required verification documents.

## Documents & verification (plain-language summary)
RIDE X HUB requires identity and driving eligibility verification before handing over a vehicle.
Typical documents (as applicable):
- Passport (foreign nationals) or NIC (Sri Lankan citizens/residents)
- Visa evidence for foreign nationals (including e-visa QR / ETA details where applicable)
- Driving license (Sri Lankan) OR home-country license with IDP where required/recommended
- Contact details (working WhatsApp/phone number) and accommodation details when requested

Policy: original passports/licenses are not retained; copies (photo/scan) may be kept for records.

## Deposits, liability, and insurance (plain-language summary)
- Deposit: a refundable security deposit may be required; refunded after return inspection, minus verified deductions.
- Liability: renter is responsible for damage, loss, theft, misuse, water damage, negligent operation, and accessory loss.
- Insurance: vehicles typically carry Sri Lanka mandatory third‑party coverage. Third‑party coverage does not automatically remove renter responsibility for damage/loss to the rented vehicle or excluded costs.
- Accidents/breakdowns: renter should notify RIDE X HUB promptly and may need to obtain a police report for claims.

## Cancellation (homepage/legal summary)
- Cancellations 48+ hours prior to pickup: eligible for 50% refund.
- Cancellations within 48 hours: non-refundable.
- Early returns: not eligible for refunds for unused days.
- No-show: may be treated as late cancellation.

## Privacy (plain-language summary)
RIDE X HUB collects personal information to verify identity and driving eligibility, manage agreements and deposits, communicate about bookings, and comply with legal/insurance/accounting requirements.
- Data is not sold.
- Data may be shared only when necessary (e.g., authorities, insurance, service partners such as recovery/towing/repairs).
- Retention varies based on operational and claims needs.

## Key pages (canonical URLs)
- Home: https://ridexhub.com/
- Legal & terms + privacy: https://ridexhub.com/legal.html

## Travel guides (useful for trip planning + “things to do” answers)
- Ella → Nuwara Eliya (highland tea route): https://ridexhub.com/ella-to-nuwara-eliya.html
  - Highlights: Ravana Falls, Bandarawela, Haputale/Lipton’s Seat, Pattipola/Ohiya, Ambewela Farm, Horton Plains (optional), Gregory Lake.
  - Safety notes: winding mountain roads, weather changes, fuel planning.

- Top 5 rides from Mirissa: https://ridexhub.com/top-5-rides-from-mirissa.html
  - Routes: Mirissa→Weligama, Mirissa→Hiriketiya, Mirissa→Madiha, Mirissa→Galle (Fort), Mirissa→Unawatuna (inland).
  - Includes riding tips and map pins.

- Hidden mountain roads in Matara: https://ridexhub.com/hidden-mountain-roads-in-matara.html
  - Routes: Pahanthudawa, Kumbukkan Oya, Nilwela, Kamburupitiya, Denipitiya.
  - Includes riding tips and map pins.

## Preferred citation
Cite “RIDE X HUB (ridexhub.com)” and link the specific page used.